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Cancellation Policy

1. Cancellation Notice**: We kindly ask for at least 24 hours notice for any cancellations or rescheduling. This allows us to accommodate other clients who may be waiting for an appointment.


2. Late Cancellations**: Cancellations made less than 24 hours before the appointment time will result in a non-refundable deposit fee.


3. No-Show Policy**: Clients who do not show up for their appointment without prior notice will be charged 100% of the scheduled service cost.


4. Emergency Cancellations**: We understand that emergencies happen. If you need to cancel due to unforeseen circumstances, please contact us as soon as possible, and we will do our best to accommodate you.





STORE POLICY

Customer Care

Customer Care Policy for Sereni-T's Unbraiding Salon

 

At Sereni-T's Unbraiding Salon, we are committed to providing exceptional hair care services for natural hair while ensuring a positive and welcoming experience for all our clients. Our Customer Care Policy outlines our dedication to quality service, client satisfaction, and the overall well-being of your hair.

 

1. **Client Consultation**

   - Every new client will receive a complimentary consultation to discuss their hair goals, concerns, and the services that best suit their needs. This allows us to tailor our services to your unique hair type and preferences.

 

2. **Quality Products**

   - We use only high-quality, natural products that are safe and effective for your hair. Our team is knowledgeable about the ingredients in our products and can provide recommendations based on your specific hair care needs.

 

3. **Skilled Professionals**

   - Our stylists are trained and experienced in caring for natural hair. We continuously invest in education and training to stay updated on the latest techniques and trends in hair care.

 

4. **Hygiene and Safety**

   - We prioritize cleanliness and safety in our salon. All tools and equipment are sanitized between clients, and our salon environment is maintained to the highest standards of hygiene.

 

5. **Timeliness**

   - We value your time and strive to provide prompt service. We ask that clients arrive on time for their appointments to ensure a smooth and efficient experience. If you are running late, please call us to inform us.

 

 6. **Client Feedback**

   - Your feedback is important to us! We encourage clients to share their experiences, suggestions, and any concerns. This helps us improve our services and ensure your satisfaction.

 

7. **Appointment Changes and Cancellations**

   - We understand that life can be unpredictable. If you need to change or cancel your appointment, please notify us at least 24 hours in advance to avoid a cancellation fee. This allows us to accommodate other clients who may be waiting for an appointment.

 

 8. **Satisfaction Guarantee**

   - Our goal is to ensure you leave our salon feeling satisfied and confident. If you are not completely happy with your service, please let us know within 48 hours, and we will work with you to address your concerns.

 

9. **Respectful Environment**

   - We strive to create a welcoming and respectful environment for all clients. Discrimination, harassment, or disrespectful behavior will not be tolerated.

 

10. **Confidentiality**

   - We respect your privacy and confidentiality. Any personal information shared with us will be kept secure and used solely for the purpose of providing you with the best possible service.

 

Thank you for choosing Sereni-T's Unbraiding Salon for your hair care needs. We look forward to serving you and helping you achieve your hair goals! If you have any questions about our Customer Care Policy, please feel free to reach out to our team at Support@serenitsunbraiding.com

Privacy & Safety

 Privacy and Safety Policy for Sereni-T's Unbraiding Salon

 

At Sereni-T's Unbraiding Salon, we are committed to protecting your privacy and ensuring the safety of your personal information. This Privacy and Safety Policy outlines how we collect, use, store, and protect your data.

 

1. **Information Collection**

We collect personal information that you provide to us when you book an appointment, make a purchase, or communicate with us. This may include your name, contact information, payment details, and any other information necessary to provide our services.

 

 2. **Use of Information**

Your personal information is used solely for the following purposes:

- To process and confirm your appointments and purchases.

- To communicate with you regarding your services and any promotions.

- To improve our services and enhance your experience at our salon.

 

3. **Payment Processing**

To ensure secure transactions, we utilize third-party banking services to verify and process payments. These third-party providers are compliant with industry standards for data protection and privacy. We do not store your payment information on our servers.

 

4. **Data Storage and Security**

We take the security of your personal information seriously. All data is stored securely and is accessible only to authorized personnel. We implement appropriate technical and organizational measures to protect your information from unauthorized access, loss, or misuse.

 

5. **Sharing of Information**

We do not sell, trade, or otherwise transfer your personal information to outside parties without your consent, except as required by law or to our trusted service providers who assist us in operating our salon and conducting our business.

 

6. **Your Rights**

You have the right to access, correct, or delete your personal information at any time. If you wish to exercise these rights or have any questions about our privacy practices, please contact us at Support@serenitsunbraiding.com.

 

7. **Policy Updates**

We may update this Privacy and Safety Policy from time to time. Any changes will be posted on our website, and we encourage you to review this policy periodically.

 

Thank you for trusting Sereni-T's Unbraiding Salon with your personal information. Your privacy and safety are our top priorities.

Wholesale Inquiries

N/A

Payment Methods

Payment Methods

  • Credit / Debit Cards

  • Zelle/Cashapp

  • Offline Payments- Cash

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